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Cost Cutters Complaint - Waiting too Long!!
Cost Cutters Complaint

Cost Cutters Complaint


Waiting too Long!!

I went to Cost Cutters today. Location is Racine, Douglas Avenue and 4 Mile. I went today because I could get my waxing done for $7 which is affordable for me. Signed in at 3:00pm and I was told that it would be a half hour wait. That was ok because I had about an hour. 45 Minutes later and I'm still waiting. By now everyone that came in before me and after me had been assisted. I assumed I'd be next. And then a lady walked in to get the same service I had already signed up for. They took her before me! And when I got irritated their excuse was that this lady had called in before I showed up. 5 minutes after that and I'm starting to fume. Told the employee I had to leave because I had kids coming home from school. Know what she said? "Oh, I'm sorry about that." What makes me mad is that there is no accountability from the business. They said a half hour and I was there 50 minutes and had to leave. So now I don't get the $7 price. I will end up paying more because of it - and I don't want to wait until after the holidays when I have more time. In addition to that my kids were in school. But tomorow and for the next week and a half we are all home for the holidays. I now have to cart them with me tomorrow. I don't have all the time in the world which is way I go to Cost Cutters. But they didn't care how long I was waiting and I was told over the phone that they don't take appointments. So if they say it's a half hour wait and it turns out to be an hour it doesn't matter. They simply don't care. It is not the first time this has happened to me at this location. I'm pretty upset and ticked off about it. If I had been told from the beginning that I would have an hour long wait I would have known to make other arrangements right away. I would have had time to go to another location on the other side of town.

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kimba2402 says: (7 years ago)
After I wrote this complaint I also went to the Cost Cutters website and did the same thing. I received a phone call from the owner today and she apologized for my experience. We briefly talked about what happened. She is sending me a card for a free service. I was glad she called and that the issue has been resolved. It really showed me that she cared about what happened.

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