Cost Cutters Complaint

Cost Cutters Complaint

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Cost Cutters rude service and embarrassed by staff member


I have been getting my hair cut at the Cost Cutters in Florence, Alabama for a long time. The service here is great and you can always get what you ask for! I decided to get my hair done at the Cost Cutters in Muscle Shoals , Alabama Walmart. ( I go to college in Muscle Shoals). I went in and there were two girls a working and they weren't busy at all. The girl who signed me in was very rude from the get go.Still keeping a good attitude I was polite to her. Well she sat me down and started in chopping my hair! Never once asked if I wasn't shampoo blow dry nothing ! I was shocked and embarrassed by her actions but I kept my cool. I also left her a tip in spite of her awful service. Once I was back in Florence, Alabama I went to my Cost Cutters and asked them if they could fix it because she also never touched my layers or bangs like I requested, so I looked like a shaggy dog. In spite of all this I requested to my cost cutters that I didn't wish to get her in trouble I just wanted it fixed like I asked. Well they told me I would have to write down something for my complaint so I did still trying to be polite I didn't include everything that happened in it, a few weeks passed and I received screen shots from a friend on Facebook of the girl that cut my hairs status. It was about me degrading my looks , my character as a person, and also calling me "crazy" for my complaint. She didn't stop there she furthered degrading me in comments on the Facebook status publicly for everyone to see, including her fellow employees. And yes she is still working there. I also later found out that she rushed through my hair in order to smoke and text her boyfriend. I have never been treated so badly or embarrassed in my life. I will not be back to the Muscle Shoals cost cutters. Hopefully in the future she can have a better attitude, work ethic, and more respect for her employer.


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